In serving one another, we become free.
DEMO – CRACY
The first and only democratic Customer Experience model where each element counts the same.
According to Demoskopea’s exclusive method each single element is part of a set of services and perceptions (affinity) provided/conveyed by a company/product/brand to a Client.
Brand Performance |
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Service level |
Product quality |
Relationship with company/product |
Relationship with trade/sales force |
CAMELOT
Brand Affinity |
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Brand/product value |
Empathy |
Trust |
Reputation |
Emotion |
Non-aprioristic model for the assessment of
Customer Satisfaction
