In serving one another, we become free.
DEMO – CRACY
The first and only democratic Customer Experience model where each element counts the same.
According to Demoskopea’s exclusive method each single element is part of a set of services and perceptions (affinity) provided/conveyed by a company/product/brand to a Client.
| Brand Performance |
|---|
| Service level |
| Product quality |
| Relationship with company/product |
| Relationship with trade/sales force |
CAMELOT
| Brand Affinity |
|---|
| Brand/product value |
| Empathy |
| Trust |
| Reputation |
| Emotion |
Non-aprioristic model for the assessment of
Customer Satisfaction
