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DEMO – CRACY 2017-05-11T12:23:06+00:00

In serving one another, we become free.

FROM KING ARTHUR ROUND TABLE

DEMO – CRACY

The first and only democratic Customer Experience model where each element counts the same.
According to Demoskopea’s exclusive method each single element is part of a set of services and perceptions (affinity) provided/conveyed by a company/product/brand to a Client.

Brand Performance
Service level
Product quality
Relationship with company/product
Relationship with trade/sales force

CAMELOT

Brand Affinity
Brand/product value
Empathy
Trust
Reputation
Emotion

Non-aprioristic model for the assessment of
Customer Satisfaction